Terms & Conditions

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Terms and Conditions of Use Relating to www.alexiarich.co.za

These Terms and Conditions (“the Terms and Conditions”) govern your (“the User”) use of the Alexia Rich (“Provider”) website located at the domain name www.alexiarich.co.za (“the Website”). By accessing and using the Website, the User agrees to be bound by the Terms and Conditions set forth in this legal notice.

Alexia Rich (Pty) Ltd with registration number 2019/247805/07 is incorporated in South Africa and trades as Alexia Rich (Pty) Ltd (2019/247805/07). For the sake of convenience the name ‘Alexia Rich’ will henceforth be used.

Governing law
The law governing these Terms and Conditions is the law of the Republic of South Africa.

ECT compliance
The ECT Act states that when we offer goods or services by way of certain electronic transactions the following must be made available:

Electronic communications
By using this Website or communicating with the Provider by electronic means, the user consents and acknowledges that any and all agreements, notices, disclosures, or any other communication satisfies any legal requirement, including but not limited to the requirement that such communications should be in writing.

E-commerce and privacy
The website; www.alexiarich.co.za sells beauty and health supplements online. The use of any product or service bought from this Website is at the purchaser’s own risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.

The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

Content ownership
All the content on the Alexia Rich website www.alexiarich.co.za is owned either by us or our suppliers. We claim all property rights, including intellectual property rights, for this content on behalf of ourselves and our suppliers. You are not allowed to infringe upon those rights.

You agree not to copy content from our website without our written permission. Any requests to use our content should in the first instance be made in writing via our contact page.

If you believe that your intellectual property rights have been infringed upon by our website content, please notify us in writing via our contact page.

Pricing and product information
Every effort is made to ensure the accuracy of pricing and product information. Instances may arise in which a product(s) are priced incorrectly on the website or where the product information supplied is inaccurate.

Alexia Rich will not be held bound by the incorrect price(s) in cases where such error(s) occur. Due to fluctuations in exchange rates and consequent variances in our local suppliers’ pricing, as well as the occurrence of periodic supplier price increases, Alexia Rich cannot guarantee that the price at which an item is pre-ordered will be the price at which the goods will be sold once stock has landed in South Africa.

In such instances Alexia Rich will either refund the customer the price paid or charge the difference in price to the customer should the customer still wish to purchase the product(s).

Alexia Rich will not be held responsible for errors in the product information supplied to us by producers or other suppliers.

Destination Express is our selected courier provider. There is limited 3rd party out sourcing on selected routes.

Our liability for any delay in delivery is limited to re-delivery at a later agreed time.

If the delivery has been shipped before the customer cancels an order then the delivery charge will be retained.

If the customer is unhappy with the product(s) and does not want a replacement, then the product(s) will be picked up and returned and the customer will be refunded or credited.

Refunds are limited to the price paid.

Alexia Rich does not offer warranties. If product is returned for any reason the return courier fee is for the purchaser’s account.

Online payment
All online credit card payments are processed by the PayFast Payment Gateway. Card Holders may go to www.payfast.co.za to view PayFast’s security policies.

Payments and refunds
Credit card payments
At the time of placing the order, the transaction details are presented to the bank and an authorization is obtained for the amount of the order. As a protection against fraud, Alexia Rich reserves the right to request ID documents, or other documentation to verify a purchaser’s identity. Alexia Rich reserves the right to refuse to ship orders to customers refusing to make such information available or whose information is suspicious.

EFT/Bank deposit payments
We do not accept online orders via EFT or Bank deposit. If you wish to pay by EFT/Bank deposit please contact us.

Credit card refunds
We are able to reverse credit card transactions on our payment gateway system. The refund will only reflect on the credit card used and no other method is allowed.

Note: Alexia Rich does not accept cheques
Alexia Rich will only issue refunds as per the method of payment originally utilised by the customer.

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Notwithstanding provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, neither Alexia Rich nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this website or the services or content provided from and through this website. Furthermore, Alexia Rich makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this web site are free from errors or omissions or that the service will be 100% uninterrupted and error free.

Users are encouraged to report any possible malfunctions and errors. This website is supplied on an “as is” basis and has not been compiled or supplied to meet the user’s individual requirements. It is the sole responsibility of the user to satisfy itself prior to entering into this agreement with Alexia Rich that the service available from and through this website will meet the user’s individual requirements and be compatible with the user’s hardware and/or software.

Alexia Rich’s current physical address is:
Office 17, Baker Square Office Block 2, Paardevlei, De Beers Avenue, Somerset West, 7130, South Africa

Postal Address:
P O Box 282, Somerset Mall, 7137

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